Triangular bag tea bag packing machine KST-160D-06S
After-sales service specific instructions:
1. Our company should send experienced, healthy and competent technicians to the site to provide technical services.
2. Our company is responsible for equipment debugging and technical training. 2 人次的培训和考核。 Before the equipment is installed, our company should complete the training and assessment of the technical personnel appointed by Party A on the site of our company .
3. Both parties agreed that the video communication between the two parties can better support Party A's on-site production, operation, overhaul and maintenance work, and realize the timely, efficient and fast service of our company. 30 分钟内给甲方回复，并组织专家通过网络视频协助、支持甲方现场的工作，使我司在第一时间准确、直观的了解现场情况和问题，直接指导现场处理问题。 In order to achieve the above purpose, Party A will ensure that the site where the equipment is used has the conditions for a network video conference. At the same time, our company promises to reply to Party A within 30 minutes of receiving the service request from Party A, and organize experts to assist and support through network video. Party A's on-site work enables our company to accurately and intuitively understand the on-site situation and problems, and directly guide the on-site handling of problems.
4. In order to improve the operation efficiency of the equipment at the site of Party A and reduce the failure rate of the equipment, our company promises to send personnel to the site of Party A for free on a regular return visit within two years after the contract is signed to understand the equipment operation and give technical support. and service. Similarly, Party A promises that all personnel who operate and maintain the equipment must be personnel who have been trained and evaluated by our company and have obtained a certificate issued by our company.
10 日内向我司提供（与甲方包装现场一致的甲方提供给我司测试、封样并用于最终成品包装的卷膜 / 罐子和物料）用于在我司制造厂进行设备调试及设备发运前甲方来我司现场测试、验收用。 5. Party A will provide to us within 10 days after the contract becomes effective (Party A who is in line with Party A's packaging site will provide us with the roll film / jars and materials tested, sealed and used for the final finished product packaging ) for use in Before the manufacture of our company carries out equipment debugging and equipment shipment, Party A comes to our company for on-site testing and acceptance. The transportation cost of materials and packaging materials shall be borne by Party A.
6. When the equipment arrives at Party A's site, if there is any damage or missing in the box or package, Party A must notify us and work with the carrier to verify the damage and missing of the equipment, otherwise our company will not be responsible for the equipment. Damage, Missing Liability.
, 所由经双方清点并由甲方签收的设备归属甲方，设备在甲方现场安装、调试及试运行时所需的易损易耗件（如色带、保险丝、皮带等耗材）由甲方负责提供。 7. After the equipment arrives at Party A's site, both Party A and Party B will unpack, count and sign the "Shining Mingdian Equipment Delivery Unpacking Receipt", and Party A will be responsible for moving the equipment to the installation site and in place. The cost is Party A assumes that all the equipment that has been counted by both parties and signed by Party A belongs to Party A, and the consumables (such as ribbons, fuses, belts and other consumables) required for the equipment to be installed, commissioned and commissioned by Party A on site ) Provided by Party A.
8. Party A shall complete the following items before our company implements installation and commissioning: the items required for commissioning the equipment belong to Party A ’s implementation, and other necessary conditions other than those listed in the contract list undertaken by our company, So that our company can enter the debugging normally. If Party A causes delays in installation, commissioning, or damage to the equipment, Party A shall bear the losses (including travel, accommodation, and other expenses incurred by our installation and commissioning personnel's unplanned installation and commissioning).
9. Our company must be responsible for equipment debugging and make the equipment meet the quality indicators agreed in this contract. If the equipment cannot be installed and debugged due to Party A's reasons, our company shall understand and cooperate with the support. If Party A agrees that the installation and commissioning cannot be performed within 30 days after our company's written notice, the equipment is deemed to be qualified, and both parties understand that our planned resources need to be rearranged and adjusted. For the installation and commissioning time of this project, According to the actual situation of our company, both parties will confirm separately.
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